The Every Day Person's Resource Directory: 
Information on Disability Services

By Robbin Miller, LRC
Licensed Rehabilitation Counselor
Host of Miller Chat
Channel 33 Shrewsbury

Table of Contents

Introduction Domestic Violence Immigration
Advocacy Durable Medical Equipment International
Architectural Access Education Legal Services
Automotive Adaptations Elder Services Mental Health
Blindness Employment Publications
Computer Equipment Entertainment Recreation
Counseling Agencies Financial Aid Support Groups
Consumer Fraud Furniture Stroke Information
Deaf Health Care Advocacy Transportation
Disability Awareness Free Medical Miscellaneous
Disability Information Housing


Introduction

Welcome to the directory for resources on disability services and needs. This directory can be used by any individual with or without a disability and by service providers who work or interact with people with disabilities or whom are interested in reading this information. This directory is especially designed for the 18-59 years old group because of the lack of resources for their disability needs. However, I did include some resource information for children with special needs and for elders.

I am doing this directory as a service to my community. As a TV talk show host of Miller Chat (shown on Channel 33 in Shrewsbury and on Channel 13 in Worcester), I want to give my viewers and members of the community information on the various services for people with disabilities in Worcester and surrounding towns. For the last four years, since I have worked with people with disabilities and service providers, I have found that many people just don't know what information is available on disability services. Information seems to be scattered in many other resources and are not specific to disability needs. Furthermore, this directory will not include nursing homes, adult day care centers, and places for rehabilitation because one's primary care doctor is in charge of referring his/her clients there. This directory will include more services for independent living and not on sickness and disease management.

This resource guide will provide different categories of various services in Massachusetts and will include a number of websites addresses. The lists of places mentioned are not endorsements or recommendations to use their services. Anyone using the resources in this directory is on their own in calling for information, hours of availability, inquiry for services offered in different languages, and for TTY telephone numbers and websites.

Information will be complied from various sources and will be posted at the end of the directory.

If any information is not correct, please let me know and I will make immediate changes for the next directory distribution.

If you want a hard copy of this directory, there will be a charge of $ 1.00 per page plus mailing costs.

If you want to talk to me about my directory, you can email me at RMillerChat@aol.com. This Directory is available in alternative formats by request.

Thank you and enjoy reading and using the information presented.

Sincerely,
Robbin Miller, LRC
Licensed Rehabilitation Counselor
Host of Miller Chat

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Advocacy

AIDS Project Worcester
508-755-3773

Autism
508-595-9101

Center for Living and Working, Inc. 
508-363-1226 Voice/TDD
Advocates for various services for benefit entitlements, education, health care, housing, etc, for all disabilities. 

Department of Justice ADA Information Line
1-800-514-0301 V
1-800-514-0383 TTD
http://www.ada.gov/ 

Family Health Support-UMass/Memorial Worcester
1-508-856-4474
Advocates of children with special needs work with other parents to work collaboratively with their medical doctors and psychologists for services for their children with chronic health needs. 

Federation for Children with Special Needs
1-800-331-0688 Voice/TDD or call the 
Worcester number at 755-2340 
http://www.fcsn.org
Advocates for various services for children with disabilities.

Family Ties
508-799-3136
Advocates and provides resources for parents of children with disabilities.

Mass Senior Action Council
508-755-7878
Advocates for various services for services for elders and for people with disabilities. Also addresses issues affecting elders and for people with disabilities.

Massachusetts Brain Injury
508-795-0244 V 508-797-0101

National Council on Disability
1-202-272-2008 www.ncd.gov 
An independent federal agency that all people with disabilities from different cultural backgrounds.

Neighbor to Neighbor
508-754-6866
Advocates for working class families and issues affecting low-income neighborhoods.

The Parents Right Question Project
508-799-2841
Advocates for low-income parents and for their children for a variety of services.

Seven Hills Foundation
755-2340 
Services people with developmental disabilities

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Architectural Access Issues and Questions for Adaptive Environments

New England ADA Technical Assistance Center
1-800-949-4232 V/TTY
www.adaptenv.org

Architectural Access Board
617-727-0660

Center for Living and Working, Inc.
508-363-1226 V/TTY

Massachusetts Office on Disability
617-727-7440 V/TTY
1-800-322-2020 V/TTY
www.state.ma.us/mod

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Automotive Adaptations: Wheelchair lifts for vans, Wheelchair carriers for cars, hand-controls for both vans and cars, and etc.

Rideaway
1-800-237-7979

Handicap Mobility
508-384-1220

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Blindness/Visual Impairment

Audio Journal-Radio reading service for print and visual disabilities
508-797-1117

Bay State Council for the Blind 
508-363-3866 Strzal@bicnet.net 
http://www.acb.org/baystate/

Massachusetts Commission of the Blind 
508-754-1148 
1-800-392-6450

Vision Community Service 
508-791-8237 
http://www.mablind.org
 

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Computer Equipment and Adaptations

Easter Seals
508-751-6496 or 1-800-922-8290 
1-800-564-9700 TTY
http://www.eastersealsma.org


Massachusetts Rehabilitation Commission
508-757-1757 V/TDD

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Counseling Agencies

Arbour Shrewsbury Community Services
508-799-0688 508-754-6933
*Parents with Disabilities Support Group is now forming at Arbour Counseling Center.
Community Healthlink Northboro Family and Youth Services
508-860-1000 393-5020

Strattus Westboro Family and Youth Services
1-800-696-6150 X 813 366-3090

Wells Human Services Center
508-765-9167 

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Consumer Fraud

This involves filing a grievance against a business, asking for advice on various consumer issues, and notifying them of consumer fraud and scams that have affected you or someone else. Mediation services are also available.

Better Business Office
508-755-2548 24 hour information line 
http://www.bbb.org 

Consumer Protection Board of the Attorney General's Office
508-754-1176 

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Deaf and Hard of Hearing

508-755-1252 -TTY
508-755-1255-Voice 

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Disability Awareness Programs

Let Them Ask Program-Contact Person: Scott Putnam
The Center for Living and Working
508-363-1226 X 114 
www.lethemmask.org

Stare and Share-Contact Person: Dr. Pamela Hill
Fitchburg State College
978-665-3535 email: phill@fsc.edu
978-665-3536 

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Disability Information

New England Index-Information on Disabilities
http://ne-index.shriver.org 

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Domestic Violence

DPPC (Disabled Persons Protection Commission)
1-800-426-9009 V/TTY 24 hour hotline.
http://www.state.ma.us/ddpc/

YWCA/DayBreak 
508-755-9030 

ADVISE-Shrewsbury 
508-856-0086

WAVES-Westboro
508-770-8555 

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Durable Medical Equipment: Scooters, Specialized Baby Carriages and high chairs, Wheelchairs, etc.

Aable
1-800-355-5451

Atlantic Rehab
508-647-8100

Cutting Edge Wheelchairs Unlimited
508-363-3000 856-7488

FW Access Massachusetts Wheelchair Lemon Law
508-393-9883 617-727-3480 V 617-727-1729 TTY
http://www.state.ma.us/standards

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Education

EDCentral 
508-754-6829 

Massachusetts Prevention Center: 
508-752-8083
carol.herzog@civicgenics.com

Massachusetts Rehabilitation Commission
508-754-1757 V/TTY 

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Elder Services

Elder Affairs
508-799-1230 

Elder Homecare Services
508-756-1545

Elder Home Repair Program
508-755-1105

Mass Senior Action Council
508-755-7878

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Employment

Massachusetts Rehabilitation Commission
508-754-1757-Worcester

Employment and Training Job Accommodation Network
508-799-1590-Worcester 1-800-526-7234 V/TTY

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Entertainment

Very Special Arts of Massachusetts: Arts, Entertainment, and Access
617-350-7713 

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Financial Aid Information

www.fafsa.ed.gov

www.ed.gov/offices/OSFAF/Students

www.collegeboard.com/profile/index.html

www.finaid.org

www.heic.org

www.wiredscholar.com

www.mass.edu

www.salliemae.com 

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Furniture

Donations Clearinghouse
508-752-9276 Press 2

Friendly House
508-755-4362

Salvation Army
508-799-0528

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Health Care Advocacy and Information

Health Care for All 
1-617-350-6208 
www.jfanow.org 

Children's Medical Security Plan
1-800-909-2677

Mass Senior Action Council Mass Health
508-755-7878 1-800-665-9993 Voice
1-800-497-4648 TTY


Ombudsman Program 
1-800-436-7757 

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Free Medical Services

Blackstone Valley Free Medical Program-Northbridge
508-234-3230

Epworth Church (Monday nights in Worcester) 508-752-2376

St. Anne's Church (Tuesday nights in Shrewsbury) 508-757-7920

Worcester Outreach Program 753-6644 321 Main Street

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Housing: Low-Income, Subsidized, Section 8 Vouchers, and information on state and federal housing programs.

Central Massachusetts Housing Alliance
508-752-9276

Center for Living and Working Fair Housing Rights
508-363-1226 
www.ago.state.ma.us
617-727-2901 V 617-727-4765 TTY
Friendly House
508-755-4362

Housing Discrimination Project Disability Rights Project
508-799-7496 1-617-727-2200 X 2901 V
1-617-727-4765 TTY
www.ago.state.ma.us

Rural Housing Improvement
978-297-5300 

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Immigration

Massachusetts Immigration Refugee Association
617-350-5480

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International

Disability International
Official Publication of Disabled People's International
1-800-749-7773
http://www.dpi.org 

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Legal Services

Disability Law Center 1-800-872-9992

Legal Assistance 508-752-3718

Massachusetts Justice Project 508-831-9888

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Legislation

Call 617-722-2000 for a list of your local representatives

Federal: Local Phone Numbers
Congressman James McGovern 
508-831-7356 
Senator John Kerry
508-831-7380

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Mental Health Empowerment

M-Power
508-368-3448/617-929-4111

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Publications

Disability Issues (ISSN 1063-9373): A publication of information center for individuals with disabilities. 
www.disability.net

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Recreation/Sports

Adaptive Skiing Program in the State of Maine
www.skimhs.org

National Center for Physical Activity and Disability
1-800-900-8086 V/TTY 
www.ncpad.org 

Wachusett Adaptive Program
1-978-464-2300 
www.wachusett.com/LearningCenter/AdaptivePrograms

Wheelchair Basketball
508-842-2596

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Stroke Information

American Stroke Association
20 Speen Street
Framingham, MA 01701
(800) 620-1700 - Local Office
(888) 4-STROKE or (888) 478-7653
strokeassociation.org

American Heart Association
20 Speen Street
Framingham, MA 01701
(800) 620-1700 - Local Office
(800) AHA-USA1 or (800) 242-8721
americanheart.org

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Support Groups

Alzheimer's Community and Family Support Group: 508-791-5543

Breast Cancer Support: 508-481-5000

Diabetes: 508-422-2206

Head Injury: 508-792-8700/508-422-2206

Hepatitis C: 508-476-1130/508-987-2873

HIV-AIDS: 508-755-3773

Manic Depressive/Depressive Association: 508-856-2534/791-7829

Multiple Sclerosis: 508-856-6542

National Alliance for the Mentally ill of Central Mass: 508-795-0500

Pain Management Group: 508-871-2077

Sjogren's Syndrome: 508-757-5580

Survivors of Traumatic Brain Injury: 508-393-1223

Traumatic Brain Injury: 508-792-8700 

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Transportation

To obtain a handicap placard for your vehicle-
Massachusetts Registry of Motor Vehicles
call 617-351-9222
http://www.state.ma.us/rmv/medical

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Miscellaneous

NEADS: National Education Assistant Dog Service
978-422-9064

Social Security Adminstration:
508-753-4105 
www.ssa.gov 

Specialized Telephone Equipment: Verizon
508-755-1042

Para Brokerage Services
508-752-9283 

Rare Diseases:
www.rarediseases.org